Certificate Course in Effective Communications Skills

    Course Overview

    Effective communication skills are essential to the successful operation of any organization and its individuals. The Certificate in Effective Communication is designed for those interested in developing skills to communicate messages efficiently both in writing and orally, present themselves professionally and communicate confidently in any situation

    The ability to communicate effectively and present ideas clearly is perhaps the most important skill you need to have in order to be successful in any career. Good communication skills are key in many situations - whether you are making a presentation to potential clients, giving speeches at company events or having an individual meeting with your supervisor. The Effective Communication Skills Certificate Program is designed to help you become a better, more effective presenter.

     

    Course Objectives

    • By the end of this course the learner should be able to;
    • Understanding how communication works
    • Gaining active listening and responding skills
    • Seeing things from other points of view
    • Managing assumption more effectively
    • Understanding your own strengths and weaknesses 
    • How others may see you
    • Looking at body language
    • Increasing self-confidence and self esteem
    • Dealing with difficult people or situations
    • Styling up your communications skills in Projects implementation and dealing with peers and communities

    Course content 

    Foundation Tools

    • Set clear communication objectives 
    • Establish clear understanding of roles 
    • Clarify the requirements and process that is most effective to achieve communication outcomes 
    • Identify and utilize common ground for successful interactions 

    The Communication Process 

    • Stages of Communication 
    • Prepare the message 
    • Match the message 
    • Deliver the message 
    • Barriers to communication 

    Feedback 

    • FICS (Facts, Impact, Consequences, Suggestion)
    • BOOST (Balanced, Objective, Observable, Specific, Timely)

    Presentations 

    • Preparation and the purpose statement
    • Spicing up your presentation and using aids
    • Understanding and improving body language
    • SMART objectives (Specific, Measurable, Achievable, Realistic, Time)
    • WIIFM (What’s In It For Me)
    • Written communication 
    • Being audience-centric
    • Power of plain language
    • Cultural differences and classification 
    • Low context versus high context
    • Monochromic versus polychromic

    Social styles: analytic, driver, amiable, expressive 

    Internal communication 

    Negotiations and Conflict Management

    • Communicating Non-Defensively 
    • Communicating Exercise-Real Plays 
    • Facilitating Team Communications 
    • Dealing with Dreaded Behaviors 

    Influencing

    • Expanding the Skill Set 
    • Influencing Framework 
    • Guidelines 
    • Personal Needs and Motivations 
    • Influencing Strategy 

     

    Assignments

    In order to demonstrate their understanding of the course content, students will be required to submit three assignments.

     

    DURATION: 3 Months

    REGIONS TARGETED: Global

    COURSE FEE: $400

    ORGANIZERS: Africa Institute for Project Management Studies (AIPMS)

    LANGUAGE: English and French

    FORMAT: Online Learning

    GENERAL COURSE CONTACT: 

    The Academics Manager

    Email: info@africadevelopmentresources.org

    Website: www.africadevelopmentresources.org